Privacy policy contacts from www.alpassofood.com

 

HOLDER OF DATA PROCESSING AND GENERAL INFORMATION

Al Passo Srl with registered office in Via Circonvallazione Clodia, 167 - 00195 Rome is the owner of the processing of personal data provided by users.

Al Passo Srl is committed to protecting the right to protection of Users' personal data.

This Privacy Policy is provided to Users pursuant to and for the purposes of national and European legislation on the protection of personal data, meaning the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 relating the protection of individuals with regard to the processing of personal data, as well as the free circulation of such data (GDPR), in addition to any other legislation on the protection of personal data applicable in Italy, including the provisions of the Guarantor.

We recommend that you read the following carefully to understand our considerations and practices regarding Personal Data and how it will be treated.

RESPONSIBLE FOR THE TREATMENT

The Data Controller makes use of data processors to achieve the purposes indicated below and a person in charge of the protection of personal data(Data Protection Officer or DPO) to monitor the protection of personal data.

We remind you that you can contact the (Data Protection Officer or DPO) and send any question or request relating to your personal data and respect for your privacy by writing to the address info@alpassofood.it.

TYPES OF DATA COLLECTED

Among the Personal Data collected by this Application, either independently or through third parties, there may be: email, name, surname, date of birth, gender, delivery address, postcode, city of delivery, mobile phone number, tax code or VAT number, Cookies and Application Usage Data. If the User registers through the authentication methods on social media, Al Passo Srl will access certain Personal Data (for example name, surname, email, etc.) in the User's social media account based on the applicable conditions of use of the specific social media platform.

Personal Data may be provided directly by the User or, in the case of Usage Data, collected automatically during the use of this Application. 

Unless otherwise specified, all the Data required by this Application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. 

Users who have doubts about which data are mandatory, are encouraged to contact the owner.

 Any use of Cookies - or other tracking tools - by this Application or third party service providers used by this Application, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through this Application and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

METHOD AND PLACE OF THE PROCESSING OF COLLECTED DATA

Mode of treatment

The Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The treatment is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated.
In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of administrative and accounting services, couriers and logistics operators, hosting providers and systems engineering service providers, collection service providers, IT and online marketing companies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller. These providers only have access to personal data that is necessary to perform their duties. We guarantee that they cannot use the same Data for other purposes and are also required to process Personal Data in accordance with this Privacy Policy, and in accordance with the applicable regulations on the protection of personal data.

Legal basis of the processing

The Holder processes Personal Data relating to the User in the event one of the following conditions exists:

• the User has given consent for one or more specific purposes;
• the processing is necessary for the execution of a contract with the User and / or the execution of pre-contractual measures;
• the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
• the processing is necessary for the pursuit of the legitimate interest of the owner or third parties.

In any case, it is always possible to ask the Owner to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, foreseen by a contract or necessary to conclude a contract.

Location

The Data are processed at the Data Controller's operating offices and in any other place where the parties involved in the processing are located.

 The User's Personal Data may be transferred to a country other than that in which the User is located, even outside the European Union. When such a transfer takes place, we ensure that it is carried out in accordance with this Privacy Policy and ensure adequate protection.

If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the opening dates.

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected. In general terms, the data will be kept until:

• for Users with addresses in geographical areas served by Alpassofood, the latest date between:
• the fifth anniversary after the last use of our Platform or the last active interaction of the User with Alpassofood;
• the fifth anniversary after the closure of the account if the User has benefited from a member-get-member promotion, or has been identified as participating in a suspected fraud transaction.
• for Users with addresses in geographical areas not served by Alpassofood, the tenth anniversary after registration on the Platform.

The following categories of data can be kept for further durations:

• Financial and accounting data (e.g. invoices, payments, refunds, etc.) are kept for the duration required by applicable tax and accounting laws;
• all user-generated content (e.g. purchased products, behavior patterns) are made anonymous, but remain available for our analysis in an aggregate manner.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

PURPOSE OF THE PROCESSING OF COLLECTED DATA

The User Data is collected to allow the Owner to provide and optimize its Services and, in particular for:

1. the identification of the User necessary for access to the Application and to the dedicated products and services, as well as to allow the correct development of the User support activity;
2. the completion of the order and the management of the collection with the necessary control and security measures on the operation;
3. the preparation and delivery of orders;
4. the management of the invoicing of orders and the completion of the related administrative and tax processes;
5. after-sales assistance and the management of support and contact requests;
6. the development of marketing activities relating to its Services as well as to analyze and understand our customers to improve our service (including the user interface experience) and to optimize the selection of products offered.

To obtain further information and on the Personal Data concretely relevant for each purpose, the User can request information from the Data Controller by contacting him at the details indicated at the beginning.

USER RIGHTS

Users can exercise certain rights with reference to the data processed by the owner. In particular, the User has the right to:

• withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously expressed.
• oppose the processing of your data. The User can object to the processing of his Data when it occurs on a legal basis other than consent. Further details on the right of opposition are indicated in the section below.
• access your data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
• verify and request rectification. The User can verify the correctness of his Data and request its updating or correction.
• obtain treatment limitation. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose other than their conservation.
• obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
• receive your data or have it transferred to another holder. You have the right to receive your data in a structured format, commonly used and readable by automatic device and, where technically feasible, to obtain the transfer without hindrance to another holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.
• propose a complaint. The User can lodge a complaint with the competent personal data protection authority or act in court.

Details on the right of opposition

When Personal Data is processed in the public interest, in the exercise of public authority to which the Holder is invested or to pursue a legitimate interest of the Owner, Users have the right to oppose the processing for reasons related to their particular situation.

Users are reminded that, at any time and without giving any reasons, they can block the receipt of newsletters by the Owner. For this functionality, the User is invited to visit the "Preferences" subsection in the "Profile" section of the website www.alpassofood.com or the Alpassofood application.

How to exercise the rights

To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are processed by the Data Controller as soon as possible, in any case within one month.

COOKIES POLICY

This application uses cookies. To learn more and to read the detailed information, the User can consult the Cookie Policy.

ADDITIONAL INFORMATION ON TREATMENT

Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this Application or related Services by the User.

 The User declares to be aware that the Data Controller may be obliged to disclose the Data by order of the public authorities.

specific privacy

At the request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services or the collection and processing of Personal Data.

Log System and Maintenance

For needs related to operation and maintenance, this Application and any third party service used by it may collect system logs, which are files that record the interactions and which may also contain personal data, such as IP address User.

Any information not contained in this policy

Any further information in relation to the processing of Personal Data may be requested at any time to the Data Controller using the contact details.

Response to requests "Do Not Track"

This Application does not support requests "Do Not Track".

To find out if any third-party services used support them, the User is invited to consult their respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom. In case of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Application and may request the Data Controller to remove their Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to the Personal Data collected up to that time.

LEGAL REFERENCES

This privacy statement has been prepared pursuant to Regulation (EU) 2016/679 and Directive 2009/136 / EC, on the subject of Cookies.

DEFINITIONS USED

Personal Data (or Data)

Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Data of Use

This is information collected automatically through this Application (including from third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User who connects with this Application, addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) country of origin, the characteristics of the browser and operating system used by the visitor, the various products added to the cart and possibly purchased, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference to the sequence of pages consulted, to the parameters relating to the system operational and IT environment of the User.

User

The individual who uses this application that, unless otherwise specified, coincides with the interested party.

Interested

The natural person to whom the Personal Data collected refer.

Data Processor (or Manager)

The natural person, legal person, public administration and any other entity that processes personal data on behalf of the Owner, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures related to the operation and use of this application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application

The hardware or software tool through which the Personal Data of Users are collected and processed either through the website www.alpassofood.com or the Alpassofood applications for mobile devices.

Service

The Service provided by this Application as defined in the relevant terms (if any) on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document shall be extended to all current member states of the European Union and the European Economic Area.

Cookie

Small piece of data stored within the device user.

Unless otherwise specified, this privacy statement only concerns this Application.

Last modification: January 13, 2021